Consultations are by appointment and can be booked in person at reception or over the telephone during opening hours. The duration of an appointment with your GP, nurse practitioner, practice nurse or healthcare assistant is 10 minutes. If you require a longer appointment please ask the receptionist.
Early morning appointments (07:00 - 08:00) are now available on a Tuesday & Wednesday.
On the day appointments are available Monday to Friday from 10:00 - 11.00. These appointments are with specific doctors or nurse practitioners and must be pre-booked on the day. Booking for these appointments is open from 8am each morning and are generally only available for those patients requiring to be seen that day. Reception will ask the reason for the appointment to ensure that you you given the most appropriate clinician to deal with your problem. Please assist doctors in running to time and remember that all on the day appointments are 10 minutes only.
If you need to speak with a GP for urgent advice, please call the surgery as early in the morning as possible and the Duty GP will call you back. Please note the doctors are busy and it is not possible for them to come to the telephone unless it is an emergency. Where possible please leave a detailed message with the receptionist.
Routine telephone advice is available in booked slots. If you call for advice or a routine telephone consultation you will be offered the next available slot with your preferred GP. Please note that these callbacks are not usually available on the day you call.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
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